WABPO WhatsApp CRM
Sync customer leads and manage WhatsApp conversations.
Free
In-app purchases
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Rating
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Installations4
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DeveloperWABPO WhatsApp CRM
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Description
Bring your WhatsApp enquiries into Bitrix24 CRM with WABPO.
WABPO WhatsApp CRM is a free integration for sales and support teams that use WABPO to communicate with customers on WhatsApp. Connect a selected WABPO project and its WhatsApp number to your Bitrix24, capture new enquiries in CRM, and keep supported conversation messages available for follow-up.
For example, when a customer contacts your connected WhatsApp number, the integration can create or link the relevant CRM record according to your settings. Your team can then follow up with the customer using the information recorded in Bitrix24.
Capture and manage enquiries
Enable Sync CRM to synchronize supported customer details and new conversation messages from WABPO to Bitrix24.
Choose whether to use your Bitrix24 Simple/Classic CRM mode or an available record-creation option, such as leads or contacts and deals. Optional preferences let you control enquiry capture, matching with existing customers (duplicate control feature), and whether campaign conversations are included.
CRM synchronization and chat access can be configured separately. You can use CRM synchronization while continuing to handle replies in the WABPO Inbox.
Handle conversations in Bitrix24
Enable Chat in Bitrix24 to receive supported incoming WhatsApp messages in a dedicated Open Channel and send supported text replies through your connected WABPO WhatsApp account.
During setup, select the Bitrix24 employee and the WABPO project member whose reply access you want to authorize. WABPO prepares the dedicated channel after you confirm, subject to the permissions and Open Channels availability on your account.
Connect your workspace
Install the application in Bitrix24, generate a temporary link code in your WABPO project’s integration settings, and paste it into the application.
Return to WABPO to review the Bitrix24 instance, project and WhatsApp number. Choose the features you want to enable and confirm the connection. You do not need to enter developer API credentials or manually copy an Open Channel ID.
Keep your existing WABPO automation
Automatic replies remain managed through your existing WABPO automation settings. Supported automated replies can be reflected in the connected Bitrix24 conversation when chat synchronization is enabled. This application does not install a separate Bitrix24 messaging automation rule/robot.
Requirements and pricing
The integration is free to install and use, with no separate WABPO Bitrix24 integration fee.
A WABPO account, an operational WhatsApp number connected to the selected project, and appropriate project permissions are required. Your Bitrix24 account must allow application installation and the required REST API access. Open Channels access is additionally required for Chat in Bitrix24.
Any applicable WABPO service usage, Meta WhatsApp messaging and Bitrix24 subscription charges remain separate.
Visit https://www.wabpo.com/en for WABPO service information and the Pricing section.
WABPO WhatsApp CRM is a free integration for sales and support teams that use WABPO to communicate with customers on WhatsApp. Connect a selected WABPO project and its WhatsApp number to your Bitrix24, capture new enquiries in CRM, and keep supported conversation messages available for follow-up.
For example, when a customer contacts your connected WhatsApp number, the integration can create or link the relevant CRM record according to your settings. Your team can then follow up with the customer using the information recorded in Bitrix24.
Capture and manage enquiries
Enable Sync CRM to synchronize supported customer details and new conversation messages from WABPO to Bitrix24.
Choose whether to use your Bitrix24 Simple/Classic CRM mode or an available record-creation option, such as leads or contacts and deals. Optional preferences let you control enquiry capture, matching with existing customers (duplicate control feature), and whether campaign conversations are included.
CRM synchronization and chat access can be configured separately. You can use CRM synchronization while continuing to handle replies in the WABPO Inbox.
Handle conversations in Bitrix24
Enable Chat in Bitrix24 to receive supported incoming WhatsApp messages in a dedicated Open Channel and send supported text replies through your connected WABPO WhatsApp account.
During setup, select the Bitrix24 employee and the WABPO project member whose reply access you want to authorize. WABPO prepares the dedicated channel after you confirm, subject to the permissions and Open Channels availability on your account.
Connect your workspace
Install the application in Bitrix24, generate a temporary link code in your WABPO project’s integration settings, and paste it into the application.
Return to WABPO to review the Bitrix24 instance, project and WhatsApp number. Choose the features you want to enable and confirm the connection. You do not need to enter developer API credentials or manually copy an Open Channel ID.
Keep your existing WABPO automation
Automatic replies remain managed through your existing WABPO automation settings. Supported automated replies can be reflected in the connected Bitrix24 conversation when chat synchronization is enabled. This application does not install a separate Bitrix24 messaging automation rule/robot.
Requirements and pricing
The integration is free to install and use, with no separate WABPO Bitrix24 integration fee.
A WABPO account, an operational WhatsApp number connected to the selected project, and appropriate project permissions are required. Your Bitrix24 account must allow application installation and the required REST API access. Open Channels access is additionally required for Chat in Bitrix24.
Any applicable WABPO service usage, Meta WhatsApp messaging and Bitrix24 subscription charges remain separate.
Visit https://www.wabpo.com/en for WABPO service information and the Pricing section.
Additional terms
Integration pricing
WABPO WhatsApp CRM is provided free of charge. There is no separate installation or subscription fee for this Bitrix24 integration.
Free integration access does not include any separately chargeable WABPO services, Meta WhatsApp messaging or Bitrix24 subscriptions. Charges, where applicable, follow the respective service provider’s terms.
WABPO service and pricing information:
https://www.wabpo.com/en
Compatibility and access
This release is intended for supported Bitrix24 Cloud accounts. Your account must have the permissions and service entitlement required for application installation and REST API access.
Chat in Bitrix24 additionally requires Open Channels availability and an authorized employee-to-project-member mapping. A free application listing does not grant access to paid Bitrix24 features.
Synchronization scope
Synchronization covers new supported events processed while the relevant integration feature is enabled. Historical conversation import is not included.
CRM record creation and matching follow the selected integration settings and the capabilities of the connected Bitrix24 account. This application does not provide unrestricted two-way synchronization of every CRM field.
Replies sent from Bitrix24 are limited to supported text messages. Sending attachment replies from Bitrix24 is not included in this release.
The application does not install a native Bitrix24 messaging chatbot or a Bitrix24 workflow activity. Automatic replies remain configured in WABPO.
Message delivery and synchronization depend on the availability of the connected services and remain subject to their permissions, messaging rules and API limits.
Connection management
Disconnecting the integration stops new synchronization and replies through that connection. It does not automatically delete existing Bitrix24 CRM records or conversation history. Remote channel deactivation may require a Bitrix24 administrator.
For ongoing use, Bitrix24 Cloud must provide REST API access. The minimum target plan is Basic Vibe+ using Simple CRM with contacts and deals. Creating separate lead records requires Standard Vibe+ or a higher compatible plan. Optional chat features require an available Open Channel and the necessary permissions.
Read in full →
WABPO WhatsApp CRM is provided free of charge. There is no separate installation or subscription fee for this Bitrix24 integration.
Free integration access does not include any separately chargeable WABPO services, Meta WhatsApp messaging or Bitrix24 subscriptions. Charges, where applicable, follow the respective service provider’s terms.
WABPO service and pricing information:
https://www.wabpo.com/en
Compatibility and access
This release is intended for supported Bitrix24 Cloud accounts. Your account must have the permissions and service entitlement required for application installation and REST API access.
Chat in Bitrix24 additionally requires Open Channels availability and an authorized employee-to-project-member mapping. A free application listing does not grant access to paid Bitrix24 features.
Synchronization scope
Synchronization covers new supported events processed while the relevant integration feature is enabled. Historical conversation import is not included.
CRM record creation and matching follow the selected integration settings and the capabilities of the connected Bitrix24 account. This application does not provide unrestricted two-way synchronization of every CRM field.
Replies sent from Bitrix24 are limited to supported text messages. Sending attachment replies from Bitrix24 is not included in this release.
The application does not install a native Bitrix24 messaging chatbot or a Bitrix24 workflow activity. Automatic replies remain configured in WABPO.
Message delivery and synchronization depend on the availability of the connected services and remain subject to their permissions, messaging rules and API limits.
Connection management
Disconnecting the integration stops new synchronization and replies through that connection. It does not automatically delete existing Bitrix24 CRM records or conversation history. Remote channel deactivation may require a Bitrix24 administrator.
For ongoing use, Bitrix24 Cloud must provide REST API access. The minimum target plan is Basic Vibe+ using Simple CRM with contacts and deals. Creating separate lead records requires Standard Vibe+ or a higher compatible plan. Optional chat features require an available Open Channel and the necessary permissions.
