How To Use Bitrix24 Open Channels For Customer Service

Integrate your Bitrix24 CRM with social media channels and communicate with your clients in real-time. Instead of switching between your business profiles on Facebook, Instagram, WhatsApp, Telegram and Viber, get a single hub to talk to your customers. 

Additionally, place a live chat widget on your website to provide instant support for your customers. 

Configure open channels and get all of your customer conversations recorded in CRM - Customers - Contact Center - Conversations. Get detailed information about each conversation: type, status, channel, client, connected CRM record, responsible sales agent, etc. Learn more about how to work with open channels in Bitrix24 CRM:

• Access to chats is determined by access permissions settings.
• The conversation history is available for each chat. 
• Canned responses.
• Quality Assessment for each open channel.
• Conversation statistics.

Take advantage of Bitrix24 Social CRM tools to improve customer experience and drive sales.