Bihesap WhatsApp
Reply to WhatsApp customers from Bitrix24 Open Channels
Free
In-app purchases
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Rating
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Installations6
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Developer
Description
Bihesap WhatsApp connects your company's WhatsApp Business number to Bitrix24 Open Channels, so your team can talk to WhatsApp customers without leaving Bitrix24.
Incoming WhatsApp messages arrive in Open Channels as regular chats. Operators reply from Bitrix24 and the customer receives the answer on WhatsApp. Every conversation stays in the customer's history, and new contacts and leads are created in the CRM automatically.
Who it is for: sales and customer support teams that already use Open Channels and want WhatsApp as one more channel next to their other messengers.
What you can do: receive and answer WhatsApp messages from the Bitrix24 chat interface; distribute conversations between operators with the standard Open Channels queue; keep the full conversation history attached to the CRM contact, lead or deal.
Requirements: a Bitrix24 plan that includes Open Channels, and a Bihesap account with a connected WhatsApp Business number. The WhatsApp connection is provided by the Bihesap service, which is a separate external service from Bitrix24.
Limitations: messaging follows WhatsApp Business platform rules, including the 24-hour customer service window; messages outside that window require an approved message template.
Incoming WhatsApp messages arrive in Open Channels as regular chats. Operators reply from Bitrix24 and the customer receives the answer on WhatsApp. Every conversation stays in the customer's history, and new contacts and leads are created in the CRM automatically.
Who it is for: sales and customer support teams that already use Open Channels and want WhatsApp as one more channel next to their other messengers.
What you can do: receive and answer WhatsApp messages from the Bitrix24 chat interface; distribute conversations between operators with the standard Open Channels queue; keep the full conversation history attached to the CRM contact, lead or deal.
Requirements: a Bitrix24 plan that includes Open Channels, and a Bihesap account with a connected WhatsApp Business number. The WhatsApp connection is provided by the Bihesap service, which is a separate external service from Bitrix24.
Limitations: messaging follows WhatsApp Business platform rules, including the 24-hour customer service window; messages outside that window require an approved message template.
Additional terms
Installing the app is free. The app contains in-app purchases: sending and receiving WhatsApp messages requires a Bihesap account and a WhatsApp Business number, provided by the external Bihesap service (https://www.bihesap.org/). A free Bihesap account is enough to install and connect the app; additional features and usage limits are offered as paid Bihesap plans, billed by Bihesap. WhatsApp (Meta) may charge for conversations according to its own price list. Messaging is subject to WhatsApp Business platform rules, including the 24-hour customer service window.
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