TwiSMS: Twilio SMS by EMCsoft

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TwiSMS: Twilio SMS

Rating

4 / 5
Installations

691
Developer

EMCsoft

Description

Additional terms

TwiSMS offers simple and transparent pricing to keep your messaging integrated, efficient, and cost-effective. For just $25 per month, your entire team (up to 12 users) gets full access to TwiSMS and all its powerful features — no complicated plans, no hidden fees.

What’s Included in $25/Month

Send and receive SMS messages directly through your CRM
Automatically log all messages as comments in Leads, Deals, Contacts, Companies
Send outgoing messages directly from CRM records
Receive incoming SMS as Activities in CRM records
Real-time delivery of incoming messages into your CRM
Assign dedicated phone numbers to specific users
Twilio-backed message delivery with global reach and reliability

Start today for just $25/month and give your team the messaging power they need — fully embedded in your CRM!

Read in full →

What's new

Version 2 · 09.10.2026

1. Added notifications system for incoming SMS
2. If incoming SMS comes fr om phone number which doesn't exist in CRM, then a new Lead will be created.
3. Incoming SMS will be registered in Contact, Company and Deal. Notification will be sent to the Deal's responsible person.
4. If phone number of incoming SMS exist only in Contact or Company, but no Deal or Lead, then SMS will be registered only in Contact or Company (depending wh ere phone number is saved). Notification will be sent to a person responsible for the Contact or Company.

Installation instructions

Technical support

Data security

Version 2 · 09.10.2026

Technical Support

If you encounter any issues with installation or have any other concerns, please send a message directly from your account: EMCsoft Marketplace Support

Support is available Monday through Friday, from 9:00 AM to 6:00 PM, US Eastern Time (ET).
We usually respond to support requests within 1 business day.

Installation instructions

1. Install the TwiSMS application from the marketplace.
2. You need to create a Twilio account by visiting https://www.twilio.com/ and purchase a number for sms after upgrading the account. On the Twilio main page, locate the Account SID and save it in a text file for future reference.
3. Navigate to API Keys: On the top right side of the Twilio main page, type "API Key" in the search box and click on the menu item that appears.
4. Create an API Key:
i. Click the "Create API Key" button.
ii. Enter a name for the API key and click "Create API Key" to generate it.
5. Copy the SID and Secret: Copy the keys from the "SID" and "Secret" fields and save them in a text file.
6. Ensure you have a file containing three keys by the end of these steps.
7. Sel ect the checkbox and click "Done" to finalize the API key creation.
8. Enter the three generated keys in TwiSMS and click the "Install" button.
9. You will now be redirected to the TwiSMS settings page.
10. Add a new license and select a phone number fr om the list of available numbers. You can assign the number to all users under one license or to specific agents for sending and receiving SMS.
11. Done! You can now use the TwiSMS application for outgoing and incoming SMS.

If you have any further questions, feel free to ask here

Data security

Learn more

TwiSMS: Twilio SMS

The application requests access to the following data:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Users (basic)

read user list and contact information

Open Channels

full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.

Messaging service

full access: view, create, edit and delete message providers; read messages submitted for sending

Chat and Notifications

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

Creating and managing Chat bots

full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages

Rating

4 /5

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Reviews

Total reviews: 3

Vlad F.

14.01.2025

We had issues with receiving incoming texts, which didn’t show up in Bitrix. It took ove... more

Developer's reply

28.01.2025

Thank you for your feedback. But I would like to clarify: 1. You wrote that the application does not work and demanded a refund... more

Thank you for your feedback. But I would like to clarify:
1. You wrote that the application does not work and demanded a refund, we returned $25 within an hour.
2. Therefore, you are not using our application now, it is blocked.
2. SMS costs $10 per month in our CallCenter24 application, SMS in the TwiSMS application, sorry that we were not able to convey the information to you
3. We regularly responded to you in the Bitrix24 chat, this is the main way of communicating with our clients, but we never received a response from you. Sorry for not calling you on the phone, but this is too labor-intensive for us, so we provide support only by email and in Bitrix24 open lines.
4. You are absolutely right: using our application you pay for our application, for Bitrix24 and for Twilio SMS and a number.

Support .

15.08.2024