CallCenter24: (Twilio telephony, WhatsApp calls, Twilio SMS, WhatsApp messages, predictive dialing) by EMCsoft

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CallCenter24: (Twilio telephony, WhatsApp calls, Twilio SMS, WhatsApp messages, predictive dialing)

Rating

4 / 5
Installations

818
Developer

EMCsoft

Description

CallCenter24 for Bitrix24

Your All-in-One AI-Powered Communication Hub

CallCenter24 transforms Bitrix24 into a fully featured contact center with crystal-clear voice quality, AI-enhanced features, and global coverage across 40+ countries. Manage all your business communications - Calls, SMS, MMS, WhatsApp calls and WhatsApp messages - from one number and one app, fully integrated into Bitrix24 CRM.

Key features include:

Power Dialing, Call Recording, and Smart Call Routing
Real-Time Transcription, Subtitles, and AI Call Summaries
Local Caller IDs to boost answer rates
Live Call Monitoring, Whisper Coaching, and Hidden Listening
IVR, Voicemail, and On-Hold Automation with AI Voices
SMS and WhatsApp calls and messages directly from Deals, Leads, and Contacts
You can freely receive and send over 2,000 messages per day on WhatsApp. Meta won't block you!
Full mobile app support to stay connected on the go

Whether you're a sales team closing international deals or a support team scaling operations, CallCenter24 ensures every call is answered, recorded, and optimized.

Available in over 40 countries across North America, Europe, South America, Africa, the Middle East, and the Asia-Pacific region.

Try it free for 30 days and experience the next level of business communication.

Additional terms

Calling License costs $0.01 USD per hour / $7.20 USD per month. Each user requires their own calling license. For example, if 5 users are making calls, the approximate monthly payment would be $36 USD.

Every Bitrix24 account will receive a 30-day free trial for using CallCenter24 application licenses after the first installation on their account.

Prices shown per hour, with monthly estimates shown under hourly pricing based on 720 hours.

SMS & WhatsApp need just one license for unlimited users.
Features like “Calls License” and “Mobile Version” need a license per user.

All licenses are billed together in one subscription.

Call Transcriptions are charged at $0.06 per minute, based on the total cumulative duration of calls handled.

Call Recordings are charged at $0.01 per hour, in addition to the calling license, calculated based on the total hours , the calling license remains active with the recording feature enabled.

For example, if 5 calling licenses are active for a full month:

Calling license cost: $7.20 × 5 = $36.00/month
Call recording cost (if enabled for the entire month): $7.20 × 5 = $36.00/month

Total monthly cost (licenses + call recordings only):
$36.00 (licenses) + $36.00 (recordings) = $72.00

The $72.00 total covers only the calling licenses and call recording feature.

(Note: The transcription cost will vary depending on the total call duration across all licenses.)

Read in full →

What's new

Version 4 · 08.10.2026

Two new actions, bizproc.activity.add, have been added to the business process:

Sending a WhatsApp message
Sending a template WhatsApp message

Show version history →

Installation instructions

Technical support

Data security

Version 4 · 08.10.2026 History

Technical Support

If you encounter any issues with the installation or have any questions, our team is here to help. Simply send us a message directly from your Bitrix24 account : EMCsoft Marketplace Support

We'll respond promptly and provide the support you need to ensure that CallCenter24 is up and running smoothly for your business.

Installation instructions

Want to get started with CallCenter24?

Check out our step-by-step installation and setup guide - complete with helpful screenshots and expert tips to get you up and running in no time.

You can also follow along to this simple 2 minute video to get started.

1. To get started with CallCenter24, first install the application fr om the Bitrix24 Market.

2. Once the installation is complete, navigate to the CallCenter settings page wh ere you'll find empty fields for your Account SID, API key SID and API key secret.

3. You'll need to retrieve your Account SID from your Twilio account. Simply log in to your Twilio account and navigate to the main page. You should see your Account SID displayed there.

4. Copy the Account SID and save it in a text file or note-taking app. You'll need this information to configure CallCenter24 in the next steps.

5. If you have any trouble finding your Account SID or need additional assistance with the setup process, please don't hesitate to contact our support team. We're always here to help you get the most out of your telephony solution : EMCsoft Marketplace Support

6. To retrieve your API key information from Twilio, navigate to the API Keys section. You can find this section by typing "API Key" into the search box on main dashboard page of Twilio, and then clicking on the matching menu item that appears.

7. Once you're in the API Keys section of your Twilio account, you can create a new API key by clicking on the "Create API key" button.

8. This will generate a new key SID and secret that you can use to configure CallCenter24 for your telephony needs. Please ensure that the API key is created with 'Standard' level encryption, not in 'Restricted' mode.

9. After you've created your API key, make sure to copy the key SID and secret and save them in a secure location. These credentials are essential for integrating Twilio with CallCenter24 and enabling communication from within Bitrix24.

10. Now that you have retrieved your Account SID, API key SID, and API key secret from your Twilio account, you can enter this information into the CallCenter24 settings page.

11. Simply navigate to the CallCenter24 settings page and enter your generated keys into the corresponding fields. Once you have entered this information, click on the "Install" button to complete the integration process.

12. If you encounter any issues during this process, please feel free to contact our support team for assistance. We're here to help you set up your telephony solution for communication with your team and customers : EMCsoft Marketplace Support

See all available countries to buy a phone number from twilio here

Data security

Learn more

CallCenter24: (Twilio telephony, WhatsApp calls, Twilio SMS, WhatsApp messages, predictive dialing)

The application requests access to the following data:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Users

full access: view, create, edit and delete users

Telephony

restricted access: view, create, edit and delete outgoing call lines; search CRM clients by phone number; view, create, edit and delete SIP lines; manage call info pane and view call statistics

Open Channels

full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.

Users (basic)

read user list and contact information

Messaging service

full access: view, create, edit and delete message providers; read messages submitted for sending

Company structure

full access: view, create, edit and delete departments

Business Processes

full access: view, create, edit and delete workflow actions, automation rules and triggers; view task list; run workflows

Application embedding

full access: view, create, edit and delete widgets

Chat and Notifications

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

Telephony (outbound calls)

restricted access: make outgoing calls via built-in telephony

Creating and managing Chat bots

full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages

Rating

4 /5

5 stars

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Reviews

Total reviews: 4

Vlad F.

28.01.2025

We had to uninstall the app due to unexpected charges. The provided video mentioned that... more

Developer's reply

28.01.2025

Thank you for your feedback. But I would like to clarify: 1. You wrote that the application does not work and demanded a refund... more

Thank you for your feedback. But I would like to clarify:
1. You wrote that the application does not work and demanded a refund, we returned $25 within an hour.
2. Therefore, you are not using our application now, it is blocked.
2. SMS costs $10 per month in our CallCenter24 application, SMS in the TwiSMS application, sorry that we were not able to convey the information to you
3. We regularly responded to you in the Bitrix24 chat, this is the main way of communicating with our clients, but we never received a response from you. Sorry for not calling you on the phone, but this is too labor-intensive for us, so we provide support only by email and in Bitrix24 open lines.
4. You are absolutely right: using our application you pay for our application, for Bitrix24 and for Twilio SMS and a number.

Support .

15.08.2024

CallCenter24 has been a tremendous asset to our customer service operations. The interfa... more

Developer's reply

23.10.2024

Thank you for your detailed and thoughtful review! We’re excited to hear how CallCenter24 has improved your response times and c... more

Admin .

30.01.2024

the best calling application in Bitrix24! Highly recommend. Especially needed was the ch... more

Developer's reply

23.10.2024

We're honored by your recommendation! We're glad that the ability to choose phone numbers for outgoing calls and manage conferen... more

Admin C.

17.01.2024

Good app, constantly used for our calls.

Developer's reply

23.10.2024

Thank you for your feedback! We're happy to know our app plays an essential role in your calling operations. We're committed to ... more

Version history

Version 4

Two new actions, bizproc.activity.add, have been added to the business process:

Sending a WhatsApp message
Sending a template WhatsApp message

08.10.2026

Version 3

A chat bot has been added that sends a daily report on the number of calls by company, department, employee.
License cost per hour of use:
SMS $0.03
WhatsApp $0.03
Bulk SMS and WhatsApp $0.01
Voicemail $0.01
Message on hold $0.01
Forwarding $0.01
IVR $0.01
Mobile version $0.01
Supervisor $0.03
Open line for chatbot $0.01
Sending letters to chatbot $0.01
Real-time transcription $0

05.11.2025

Version 2

What’s New in Our CallCenter24 App:

Call Statistics – Get detailed analytics to boost efficiency.
Voicemail – Enable voice message recording directly within the system.
Enhanced IVR – Additional customization options for call routing automation.
Transcription – Automatic text conversion of calls and voicemail for easier analysis.
On-Hold Message – Personalize the customer experience even during waiting times.
Hide-Agent Listening and Whisper Talk – Improved real-time monitoring and agent assistance.
Updated Interface – A modern and user-friendly design for smoother operation.
Conversation Subtitles – Real-time subtitles displayed in the interface for agents and supervisors, ensuring clarity and accessibility.
Supervisor Notification Bot – An intelligent bot that notifies supervisors of all key call events, ensuring they stay informed in real time.

Our app is now more powerful than ever, helping you enhance customer service quality and boost your team’s productivity.

17.12.2024