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KEEN Connect
Free
In-app purchases

KEEN Connect

messaging app links between bitrix24 and whatsapp, telegram

Install
Free
In-app purchases
Description

Messaging Bridge App is an enterprise-grade integration that connects Bitrix24 CRM with popular messaging platforms such as WhatsApp and Telegram.

The application acts as a secure middleware gateway that synchronizes conversations between messaging platforms and Bitrix24 Open Channels, allowing businesses to manage all customer communications directly from their CRM.

This eliminates the need to switch between apps and ensures centralized communication management.

also have option to sync leads from meta , tiktok , snapchat and google ads

###  Pricing & Subscription Plans

MetaPortal offers flexible, transparent pricing tailored to your team size, with modular add-ons for messaging channels:

#### 1. Core Platform Plans (All features except WhatsApp):

- **Starter Plan ($9.99 / month):** Up to 5 users. Includes full CRM integration, Multi-channel Lead Sync (Meta, TikTok, Snapchat, Google Ads), Bulk Email Campaigns (SMTP), Telegram Bots, and CRM Automations.

- **Growth Plan ($14.99 / month):** Up to 50 users. Includes all core platform features.

- **Scale Plan ($19.99 / month):** Up to 100 users. Includes all core platform features.

#### 2. Optional WhatsApp Add-ons:

Enhance your Bitrix24 account with WhatsApp messaging by adding any of the following options:

- **WhatsApp Web (QR Connection):** +$24.55 / month. Connect your existing phone number via QR code and chat directly from Bitrix24 Lead & Deal sliders.

- **WhatsApp Official Cloud API:** +$39.99 / month. Connect official WhatsApp Business API with template messaging and high-scale broadcast capabilities. *(Note: Meta conversation charges and provider messaging fees are billed separately by your BSP).*

View complete plan details and upgrade options at: https://meta.keenenter.com/plans

Additional terms

###
Read in full →
Additional terms
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Installation instructions
Technical support
Data security
Added: 09.10.2026
Technical Support
We are committed to providing a smooth experience with our Image Management tool. If you encounter any technical issues or need assistance with the initial setup, our support team is ready to help. Support is available during business hours (9 AM - 5 PM) via email 'mostafa@keenenter.com' and ticketing
Installation instructions
Installation Description

The Messaging Bridge App is designed for quick and seamless integration with your Bitrix24 account. The installation process is fully automated and requires no technical configuration from the end user.

Step 1: Install from Bitrix24 Market

Click Install from the Bitrix24 Market. The system will automatically initiate the secure OAuth 2.0 authorization process.

Step 2: Secure Authorization

After installation, you will be redirected to the application entry point. The app will:


  • Identify your Bitrix24 account

  • Generate and securely store OAuth access and refresh tokens

  • Register the required REST event handlers

  • Prepare Open Channel connectivity

No manual API configuration is required.

Step 3: Connect Messaging Channels

Inside the application dashboard:


  1. Add your WhatsApp number (via QR authentication or API connection).

  2. Connect your Telegram bot using your Bot Token.

  3. Assign each channel to a Bitrix24 Open Line.
Step 4: Start Messaging

Once connected, all incoming messages from WhatsApp and Telegram will appear directly inside Bitrix24 Open Channels. Agents can reply from the CRM interface, and conversations will automatically sync in real time.

System Requirements

  • Active Bitrix24 account

  • Open Channels enabled

  • Administrator access for installation

  • Valid WhatsApp Business number

  • Telegram Bot Token (for Telegram integration)

What Happens After Installation?

  • Automatic lead/contact linking by phone number

  • Two-way message synchronization

  • Real-time delivery status updates

  • CRM timeline logging

  • Multi-agent routing via Open Channels
Data security
Learn more
KEEN Connect
The application requests access to the following data:
app-scope-icon
CRM
full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.
app-scope-icon
Data storage
full access: view, create, edit and delete storages, items and item fields
app-scope-icon
Users (basic)
read user list and contact information
app-scope-icon
Open Channels
full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.
app-scope-icon
Contact center
widgets: add, delete and edit widgets
app-scope-icon
Users (minimum)
read user list and names without contact information
app-scope-icon
Messaging service
full access: view, create, edit and delete message providers; read messages submitted for sending
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Mobile application
restricted access: add user interfaces to Bitrix24 mobile app
app-scope-icon
Application embedding
full access: view, create, edit and delete widgets
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Chat and Notifications
full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages
app-scope-icon
Creating and managing Chat bots
full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages
app-scope-icon
Instant system messages (without access to service user channel)
not used in applications
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