Consent24

Who agreed to what — when, how and to which text? Under GDPR Art. 7(1) you must be able to prove consent. A ticked box in a CRM field proves nothing. Consent24 keeps provable consent records for your Bitrix24 contacts, leads and companies — and lets people withdraw as easily as they agreed.

Processing purposes with versioned texts

• Create purposes such as marketing e-mails, newsletter, phone calls and text messages, profiling or sharing with partners — start from ready templates in English, Polish and German and adapt them to your company.
  
• Every change of the text becomes a new version. Each consent stays linked to the exact version the person saw.
  
• Mark the legal basis of each purpose (consent, contract, legal obligation, legitimate interest) to keep your list of purposes complete.
  

Collect consent the way you work

• Consent link from the contact card — the person opens a clean page in their language (EN/PL/DE), nothing is pre-ticked, they confirm each purpose separately.
  
• Double opt-in e-mail sent from your CRM e-mail — consent is recorded only after the person clicks and confirms.
  
• Printable consent form in EN/PL/DE — upload the signed scan, its SHA-256 fingerprint goes to the record.
  
• Consent given by phone or in person is recorded by the employee with a note.
  

Withdrawal as easy as giving consent (Art. 7(3)): every person gets a "my consents" page — one click to withdraw. Put the link in your e-mails.

Proof you can show

• An append-only journal: date and time, purpose and text version, method, IP address and browser for online confirmations, the e-mail address of a double opt-in, the employee who recorded it.
  
• Records are never edited — each one carries the hash of the previous one, so any later change is detectable. A copy of every record with its hash is added to the CRM timeline.
  
• Record of consent for a person (print/PDF and JSON) to answer an access request (Art. 15), and an "erasure requested" mark that withdraws all consents.
  

Works with your CRM and marketing

• A Consents tab in contacts, leads and companies.
  
• A field "Consent: Marketing e-mails" = granted / withdrawn for every purpose — use it in CRM filters and marketing segments, so withdrawn contacts drop out of your mailings automatically.
  
• Automation triggers "consent granted", "consent withdrawn" and "re-consent needed"; automation rule "check consent" and "request consent by e-mail".
  
• Re-consent periods: ask people to confirm again after N months.
  

Works next to Bitrix24's own GDPR for CRM: Consent24 documents consent; to erase or anonymise a person's data use the free "GDPR for CRM" app.

Privacy: hosted in the EU (Germany); we act as your processor under Art. 28 GDPR — the data processing terms are part of our Privacy Policy. Templates are a starting point, not legal advice.